FAQ

DIGITAL PRODUCTS

What are digital products?
Crochet patterns, video courses and e-books.

Do I get the digital product in my mailbox or in my e-mail?
After your purchase you will immediately be able to download the files that you bought. You will also get an automatic order email with the download links. Make sure to check your spam-folder as the email sometimes ends up there. If you for some reason did not receive an email it may be becauses you entered the wrong email address – contact me directly so I can resend the email to you.

What language are the digital products?
Always English and most patterns are also in Danish. Two patterns – Selene and Dahlia are also available in Spanish.

Is there any discount?
Yes. When buying 2-5 digital products at a time there is a discount.
2 patterns: 10 %, 3 patterns: 15 %, 4 patterns: 25%, 5 patterns: 30%
If you want to buy 7 or more products at a time I suggest you make two separate orders to get discount on both.

Everytime a new digital product is either published or updated there will be a 30 % discount for usually 48 hours.

Do you have discount codes?
Yes. You can get a discount code of 15 % by either submitting your feedback to already purchased patterns or by sending photos of you/a friend wearing the item – read more here.

PATTERNS

Can I sell the items I make with your pattern?
No, I don’t allow products made with my patterns to be sold as these are my designs and is for you to make for yourself or your friends and family – so only for private use not to make money from. The same goes for the free patterns, even though it’s free it’s still my creations and my unique designs that I just chose to share for free.

How difficult are your patterns?
My patterns are made quite simple but some will be a little more difficult than others. Therefore it’s a good idea to read the description first and check out if the pattern has a video tutorial or photos to guide you as this will also be helpful.

What terms are used in the patterns?
US terms are used in the patterns, for the yarn I use both US and UK terms. Check out this page to read more.

Where is the video for my pattern?
Some patterns don’t have videos. But either the video will be as a link on the last page of the written pattern or it will be a download link in your order email.

VIDEO COURSES

Can I sell the items made with your video course?
Yes, you can. The courses are to teach you about crochet, clothes construction and such and therefore the patterns are not really a pattern but more instructions on how to make clothes. Therefore the product you make can be totally unique. I will however ask you to tag me when you share on social media as the techniques I share are ones that I have developed myself.

Can I make a pattern based on your course or a video based on your pattern?
The course itself is for educational purposes (as are the patterns and e-books) and therefore the actual technique and construction is unique. I don’t allow my courses and patterns to be used for videos, patterns etc.

RETURN AND CANCELLATION

I have accidentally bought two of the same patterns, what do I do?
Contact me and I will refund you for the one pattern. Bare in mind that there are discount on two patterns so you will have to pay the actual price for the one pattern.

Can I cancel a digital purcase?
No there is no return on digital items – so remember to be sure about your purchase before hand.

Can I cancel a physical purchase?
Contact me immediately – as I will send out the order the same day, so if you want to cancel it has to be within 1 hour.

Can I return a physical purchase?
No, there are no return on physical items. I get that sometimes the physical items don’t live up to our expectations. But the price of the shipping as well as the time spent on the item is not worth it. So be sure about your purchase before hand and make sure to contact me if you are unsure about something before buying.

CURRENCY

Can I pay in my own currency?
The currency on the website is in Danish Krone so you pay in DKK. To check out how much it is in your currency, you can use the website http://www.xe.com or scroll down in the Shop to find a currency converter.

PHYSICAL ITEMS

Do you sell custommade items?
No, I don’t sell custommade items anymore – I only sell ready made crochet earrings.

SHIPPING

Do you ship internationally?
Yes I ship to every country in the world. The shipping price varies depending on wheter or not you live inside or outside the EU.

What is the shipping method?
I ship with Post Nord which is the general postal service and this enables you to track your order as well.
Inside the EU I ship with DAO which also has tracking.
Finally, if you live in Denmark and don’t mind that your item is not tracked I can send it as regular mail and that will be cheaper.

How long does the shipping take?
Inside Denmark 3-5 business days. Inside and outside EU 5-10 business days.

Do you need more help?
Then contact me directly and I will get back to you asap.